• 28+ year in Technology, projects and processes - Telecom.
• 4+ Cloud Customer success experience - Solution Optimization, product webinars, business review
• Problem-solving, crises management and Troubleshoot Cloud Solutions, evaluating alternatives and managing multi-disciplinar teams to solve urgent issues
• Escalation coordination, performing executive communication plan to keep all stakeholders informed.
• Background in: Operations, Customer services, Systems (IT), Regional coordination (Latin America) and services development.
• Deep knowledge of Network, OSS & BSS in Telco.
• Led process optimization pilot with Field Service management, resulting in +10% productivity improvement.
• Led as the customer a WFM new tool functional evaluation to manage 10+ thousand technicians.
• Mapped and mitigated more than 50 risks in the SAP upgrade project, covering 20+ operation processes that managed USD~1.5 million yearly.
• Led project implementation of 500+ Hotspots Wi-Fi in São Paulo State and major Brazilian airports.
• Led Business plan evaluation for new projects approval, new products, services, and technologic solutions.